scratch cashFrequently Asked Questions

We at scratch cash require two documents for KYC verification: a government-issued ID (passport, national ID card, or driver's license) and a proof of address (utility bill, bank statement, or rental agreement dated within the past three months). Both documents must be clear, legible, and show your full name and date of birth. You upload these files through your account settings after registration. Our verification team reviews submissions and notifies you of approval or requests for resubmission within standard processing windows. If you live in Jakarta, Surabaya, Bandung, or Medan, the same document requirements apply regardless of location.

Registration on scratch cash requires your email address, a username, a password, your full name, date of birth, and a mobile number. You also confirm that you agree to our terms and conditions. After registration, you receive a verification email—click the link to activate your account. Once activated, you can log in and begin the KYC process by uploading your ID and address proof. Your account remains active during verification, though withdrawal requests may be subject to verification windows. Keep your registered email and mobile number current so you receive account alerts and withdrawal confirmations.

If you forget your password, visit the login page and click the "Forgot your password?" link. Enter your registered email address, and we send a password-reset link to your inbox. Click the link, create a new password, and log in. If you do not receive the reset email within a few minutes, check your spam folder or contact our support team with your username and registered email. Our support team can verify your identity and help you regain access to your account.

We at scratch cash do not charge fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own fees depending on the payment method. DANA, e-wallet, and mobile banking typically process transfers without additional charges. Bank transfers via local payment, online payment, e-wallet, mobile banking, or local payment may incur standard interbank fees set by your financial institution, not by scratch cash. Check with your bank or e-wallet provider for their fee schedule. Your account balance on scratch cash reflects the full amount you deposit; any fees are deducted by your payment provider before the transfer reaches us.

If a deposit does not complete, check your bank or e-wallet account to confirm whether the money left your account. If the transfer was initiated but did not reach scratch cash, contact your payment provider first—they can trace the transaction. If your bank confirms the money was sent, contact our support team with your transaction reference number and registered email. We can investigate and reprocess the deposit if needed. Withdrawals that fail typically return to your scratch cash account within standard processing windows. If a withdrawal is delayed or rejected, our support team will notify you of the reason and help you resubmit or choose an alternative payment method.

scratch cash accepts e-wallets (online payment, e-wallet, mobile banking, local payment, online payment) and bank transfers (e-wallet, mobile banking, local payment, online payment, e-wallet). E-wallet deposits typically complete within minutes. Bank transfers may take longer depending on your bank's processing time. All payment methods are available for both deposits and withdrawals. Your account settings show which methods are active for your account based on your verification status and jurisdiction. If a payment method is unavailable, contact support to confirm eligibility or choose an alternative.

We at scratch cash offer football markets (Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Each category has its own rules and market structure. Football markets cover match outcomes, total goals, and other standard betting options. Live-dealer tables feature real dealers and multi-camera studios. Slots are automated games with fixed rules. Esports markets track competitive tournaments and team performance. Browse each category in your account to see current options and rules.

Free bets and free spins are promotional offers that allow you to play certain games or markets without using your account balance. When you receive a free bet or free spin offer, it appears in your account under promotions or as a notification. Free bets typically apply to specific football markets or live-dealer tables; free spins apply to slot games. Each offer carries terms—such as which games qualify, how many times you must play through the credit, or time limits for use. Read the promotion details carefully before using a free bet or free spin. If you have questions about an offer, contact our support team for clarification.

Football markets on scratch cash include match winner (home, draw, away), total goals (over/under a set number), both teams to score (yes/no), and Asian handicap (goal advantage or disadvantage). Each market has its own settlement rules. Match winner settles based on the final score. Total goals counts all goals scored by both teams. Both teams to score settles if each team scores at least one goal. Asian handicap applies a goal adjustment to the final score before determining the winner. Tap any market to see its full rules and examples. If you are new to football betting, our support team can walk you through how each market works.

We at scratch cash encrypt your account data in transit and at rest. Your username, email, password, payment methods, and transaction history are protected by industry-standard security practices. We do not share your personal information with third parties except as required by law or to process your payments and withdrawals. Your KYC documents (ID and address proof) are stored securely and used only for verification purposes. For full details on how we collect, use, and protect your data, read our privacy policy. If you have concerns about your data or suspect unauthorized access, contact our support team immediately.

Our support team is available through multiple channels: live chat (accessible from your account or the website), email, and phone. Live chat typically offers the fastest response for urgent issues. Email is best for detailed questions or account disputes; include your username and registered email so we can locate your account quickly. Phone support is available during standard business hours. Response times vary by channel and time of day, but we aim to address account and payment questions within standard service windows. Our team speaks multiple languages and can assist with account recovery, payment issues, game rules, and technical problems.

If you suspect unauthorized access, contact our support team immediately with your username and registered email. We can review your account activity, reset your password, and help you regain control. Do not share your password or one-time verification codes with anyone, including scratch cash staff. If you notice unfamiliar transactions or login attempts, report them to support right away. We can freeze your account temporarily while we investigate and help you secure it. Account recovery may require identity verification using the documents you submitted during KYC setup. Our security team takes unauthorized access seriously and will work with you to restore your account.