scratch cashTerms of Use

Our terms set out the conditions under which we at scratch cash provide our online entertainment service, available where local law permits. This page covers account opening, deposits and withdrawals, bonus eligibility, dispute handling, and the jurisdictional scope of our platform.

When you join scratch cash, you agree to these terms. We encourage you to read them carefully before creating an account or placing any activity on our platform. If you have questions about any clause, our support team is available in English to clarify.

Account Opening and Eligibility

We at scratch cash require all account holders to be at least 18 years old and to provide valid identity and address documentation before we process any withdrawal. Our verification process protects both you and our platform. We accept national ID cards, passports, and utility bills or bank statements as proof of address.

During account creation, you provide your name, email, phone number, and date of birth. We use this information to verify your identity and to communicate with you about account activity, withdrawals, and service updates. Your data is encrypted and stored securely; we do not share it with third parties except where required by law or to process your transactions.

If you are opening an account in Jakarta, Surabaya, Bandung, or Medan, the same verification standards apply. Our platform operates only in jurisdictions where our service is legally permitted. You are responsible for confirming that access and use of scratch cash comply with your own jurisdiction's law.

Deposits, Withdrawals, and Payment Methods

Our scratch cash platform supports multiple payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. Each method has different processing windows and minimum amounts. E-wallets such as mobile banking and local payment typically process subject to verificationly, while bank transfers may take one to two business days.

Withdrawals follow a similar pattern. Once you request a withdrawal, we verify your account status and check for any pending disputes or bonus conditions. Most e-wallet withdrawals complete within one business day; bank transfers may take longer depending on your bank's processing schedule. We do not charge withdrawal fees, though your bank or e-wallet provider may apply their own charges.

We enforce strict limits on deposit and withdrawal amounts to comply with anti-money-laundering regulations. If your transaction is declined, our support team will explain the reason and guide you through alternative methods. All transactions are logged and encrypted; we maintain records for audit and dispute resolution.

Bonus Terms and Conditions

We at scratch cash offer welcome bonuses and promotional offers to new and existing account holders. Bonus eligibility depends on your deposit amount, account age, and activity history. Each bonus carries specific terms: a minimum number of plays, a time window for use, and restrictions on which games or markets the bonus applies to.

Bonuses are credited to your account automatically or upon request. You cannot withdraw bonus funds directly; they must be played through according to the terms before any winnings can be withdrawn. If you close your account while a bonus is active, any unused bonus is forfeited. We reserve the right to modify or cancel bonus offers at any time, with notice to affected players.

Dispute Resolution and Account Recovery

If you believe there is an error in your account balance, a transaction, or a game outcome, contact our support team immediately. We investigate all disputes within five business days and respond with our findings. Our team operates in English and is available via email and live chat during standard business hours.

If you lose access to your account, we can help you recover it through identity verification. Provide your registered email, phone number, and a copy of your ID. Once verified, we reset your password and restore your access. This process typically takes one to two business days.

If a dispute cannot be resolved through our support team, we offer a formal complaints procedure. You may escalate your case in writing, and we will assign it to our compliance team for independent review. We aim to resolve all complaints within 14 days.

Jurisdiction and Service Availability

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of scratch cash comply with their own jurisdiction's law. We at scratch cash reserve the right to restrict or terminate service to any user or region at any time.

These terms are governed by the laws of the jurisdiction in which scratch cash operates. Any legal action or proceeding arising from these terms must be brought in the courts of that jurisdiction. We do not accept liability for indirect, incidental, or consequential damages arising from your use of our platform.

We reserve the right to modify these terms at any time. Changes take effect immediately upon posting to this page. Your continued use of scratch cash after any modification constitutes your acceptance of the new terms. We recommend reviewing this page regularly to stay informed of any updates.

At scratch cash, we prioritize transparency, account security, and fair treatment of all users. Our terms reflect our commitment to these principles.