scratch cash Casino & Sportsbook Data Care

This page describes what we collect when you use scratch cash and how we keep that data protected. We at scratch cash take your privacy seriously and handle all personal information according to applicable data protection standards.

Our data practices cover account registration, payment processing, game activity, and customer support interactions. We collect only what is necessary to operate our platform, verify your identity, process withdrawals, and improve your experience. Your data is encrypted in transit and at rest, and we do not sell it to third parties.

If you have questions about how we handle your information, our support team is available in English to explain our practices in detail. You can contact us at any time to request access to your data, ask for corrections, or understand how we use specific information.

What We Collect on scratch cash

When you create an account on scratch cash, we collect your name, email address, phone number, and date of birth. During identity verification, we request a copy of your national ID card or passport, and proof of address such as a utility bill or bank statement. We use this information to confirm your identity before processing any withdrawal and to comply with anti-money-laundering regulations.

We also collect transaction data: deposit amounts, payment method, withdrawal requests, and timestamps. This information helps us detect fraud, resolve disputes, and maintain accurate account records. When you interact with our platform, we log your IP address, browser type, device model, and the games or markets you access. This technical data helps us troubleshoot issues and optimize performance.

If you contact our support team, we keep records of your messages, the issues you report, and how we resolved them. These records are stored securely and used only to assist you and improve our service. We do not use your support conversations for marketing purposes.

How We Use Your Data

We at scratch cash use your personal information to operate our platform, process your deposits and withdrawals, and verify your account. Your identity documents are checked against fraud databases and used only for verification; we do not store them longer than required by law. Your payment information is encrypted and processed through secure payment gateways; we do not retain full credit card or bank account numbers.

We use your email and phone number to send you account notifications, withdrawal confirmations, and important service updates. You can adjust your notification preferences in your account settings. We may also contact you if we detect suspicious activity or need to verify a transaction.

Our analytics team uses aggregated, anonymized data to understand how users interact with scratch cash — for example, which payment methods are most popular in Jakarta, Surabaya, or Bandung, or which games attract the most activity during Liga 1 or Piala AFF tournaments. This analysis helps us improve our platform but does not identify you personally.

Third-Party Processors and Data Transfers

We work with payment processors, identity verification services, and hosting providers to deliver scratch cash. These partners process your data only on our behalf and under strict confidentiality agreements. Payment processors such as those handling DANA, e-wallet, mobile banking, and bank transfers (local payment, online payment, e-wallet, mobile banking) receive only the information necessary to complete your transaction.

Our servers may be located outside your jurisdiction. By using scratch cash, you acknowledge that your data may be transferred to and stored in countries with different data protection laws. We apply the same security standards regardless of server location and ensure all transfers are encrypted.

We do not share your data with law enforcement or government agencies unless required by a valid legal order. If we receive such a request, we will notify you unless legally prohibited from doing so.

Your Rights and Data Retention

You have the right to access, correct, or delete your personal data. To exercise these rights, contact our support team with your request. We will respond within ten business days. You can also download a copy of your account data, including your transaction history and any documents you submitted.

We retain your account information for as long as your account is active. After you close your account, we keep records for seven years to comply with financial regulations and resolve any disputes. Identity documents are deleted after verification unless we are required by law to retain them longer. Payment records are kept for audit purposes and cannot be deleted.

We use cookies and similar tracking technologies to remember your login preferences and improve your experience on scratch cash. You can disable cookies in your browser settings, though this may limit some platform features. We do not use cookies to track you across other websites.

At scratch cash, transparency and security are foundational. We protect your data with industry-standard encryption and never compromise your privacy for profit.

Contact and Policy Updates

If you have concerns about how we handle your data or wish to file a complaint, contact our support team. We are available in English via email and live chat during standard business hours. We will investigate your concern and respond within five business days.

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on scratch cash. Your continued use of our platform after any update constitutes your acceptance of the revised policy.